Some intense investigative reporting on my part has resulted in my having something to do other than play string with Chaplin – and in unearthing the latest questionnaire used by Jobcentre Plus advisers.
This Q&A will be used at each and every interview unemployed workers attend in the hope that they will finally collapse, demoralised and exhausted, and choose to sign off rather than face the repetitive, humiliating process over and over again. What happens to them then is of no concern.
A Jobcentre Plus unofficial, completely imaginary, spokesperson said: “When addressing the needs of customers facing deferred success and cashflow challenges, it sometimes makes sense to clarify your process using a flowchart.
“Using a customer service process flow chart can help advisers deal with customers in a way that represents Jobcentre Plus’ overall customer service outlook while, at the same time, avoiding customer intimacy or, heaven forbid, making eye contact with the employment-challenged.
“Going forward we hope that they will finally collapse, demoralised and exhausted, and choose to sign off rather than face this repetitive, humiliating process over and over again.
“What happens to them then is of no concern to us and any discussion about the validity of this flowchart will result in our effective, and government-backed, use of blamestorming.”
- If you’re due to sign on remember this is how they think – even if the more wily ones don’t follow the Q&A openly …
unemployedhack 